Data Privacy Statement

1. Introduction

Dark Peak Interiors ("we", "us" or "our") is committed to protecting and respecting your privacy. This Privacy Statement explains how we collect, use, store and protect your personal information when you make an enquiry about our services or engage us to provide services.

We will only process your personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal information:

  • Name

  • Postal address

  • Email address

  • Telephone number

  • Photographs of your property or areas within your home relevant to the services provided

  • Communications between you and Dark Peak Interiors relating to enquiries, quotations, appointments and services

3. How We Use Your Information

We collect and use your information for the following purposes:

  • Responding to enquiries and providing quotations

  • Delivering agreed services

  • Arranging appointments and communicating with clients

  • Maintaining records relating to contracts and services provided

  • Managing customer queries, complaints or disputes

  • Complying with legal or regulatory obligations where applicable

We will only collect information that is necessary for these purposes.

4. Legal Basis for Processing

We process your personal information on one or more of the following lawful bases:

  • To take steps at your request prior to entering into a contract

  • To perform a contract with you

  • To comply with legal obligations

  • For our legitimate business interests, provided these do not override your rights and freedoms

5. Photographs of Your Property

As part of our services, we may take, receive or retain photographs of areas within your home.

These photographs will only be used for purposes connected with the services we provide, unless you have separately given consent for any other use, such as marketing or portfolio purposes.

Any marketing use of photographs will only take place with your explicit permission.

6. How Long We Keep Your Information

For most clients, personal information will be securely deleted three months after completion of the contracted services.

Where there is an ongoing complaint, dispute, legal claim, insurance matter or other legitimate business reason requiring retention, information may be retained for longer where reasonable and necessary.

In such circumstances, personal information will not normally be retained for more than seven years after completion of the contract unless a longer retention period is required by law.

7. Sharing Your Information

Dark Peak Interiors does not sell or rent personal information to third parties.

Personal information may be shared only where necessary:

  • With professional advisers, insurers or legal representatives

  • With service providers supporting our business operations

  • Where required by law, regulation or court order

Any third parties processing information on our behalf will be expected to keep it secure and use it only for authorised purposes and will only take place with your explicit permission.

8. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure or alteration.

While no method of electronic storage or transmission is completely secure, we strive to maintain appropriate safeguards for the information we hold.

9. Your Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of information where appropriate

  • Restrict or object to certain processing activities

  • Request transfer of your data where applicable

  • Lodge a complaint with the Information Commissioner's Office (ICO)

10. Access Requests and Contact Details

Any requests relating to your personal information, including requests for access to retained records or queries about our rights, should be sent to:

Data Protection Officer
Email: DPO@darkpeakinteriors.com

We will respond to requests in accordance with applicable data protection legislation.

11. Changes to This Privacy Statement

Dark Peak Interiors may update this Privacy Statement from time to time. The latest version will be made available upon request and, where applicable, through our business communications and website.

Last Updated: 4 October 2026